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- Vuescan reviews serial number#
- Vuescan reviews windows 10#
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- Vuescan reviews windows#
Vuescan - smart software with ugly service
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The big issue is the worst tech support ever, the guy had no clue and was just rattling off the scripted solutions which he had already been told didn't work. The big problem I have is not so much that it doesn't work because I downloaded the trail version, I wasn't about to pay for something without knowing it works. Clearly the rave reviews are for different devices or maybe they're not real. The guy had absolutely nothing worthwhile to offer other than the very basics of reinstalling and changing ports, a grade school kid could be taught to say those things. It's always obvious when tech support does nothing but tell you to do the things you have already told them you've done numerous times that they're not knowledgeable about the product. Perhaps someone with knowledge of the product could have figured out what the problem was or who would admit that it doesn't work on my model scanner.
Vuescan reviews windows#
I uninstalled and reinstalled numerous times, tried different cables and ports and made it clear the scanner works fine in Windows XP but still his moronic conclusion was the scanner is broken. Through multiple back and forth emails all I got from Hamrick was "reinstall the software" try a different cable" try a different port" and finally "the scanner must be broken". It doesn't work even though the computer recognizes the scanner but but can't run it due to not having any driver.
Vuescan reviews windows 10#
I want to be able to use it on my newer computer running Windows 10 and Vuescan is hyped up as being able to do that. My scanner works fine on the dinosaur computer running Windows XP I keep only to use this scanner. After my third email in which I asked for a direct reply, Ed Hamrick replied "That's just an obnoxious reply - of course I'm human." Not taking the bait, I responded, "Sorry Ed, can you help me with my problem retrieving my invoice info so I can register VueScan?" to which Ed responded "No, if you can't get it using the online form, how do you expect me to?" Comical at best.the worst customer service I have ever encountered. My second email tried to clarify that point, and I was again sent the form. After my first email explaining that the form wasn't working for me, I was sent a link to the exact same form which I had previously explained wasn't working. My customer support email experience to Ed Hamrick was startling.
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VueScan offers a digital form you can use to retrieve this information after your purchase, but the form wasn't working for me for some reason.
Vuescan reviews serial number#
After purchasing VueScan, I never received a receipt through email or any other way to access the payment serial number and other information necessary to activate the product. I wish I could give a negative star count for this product. With this person's poor relationship skills, we asked one another how long will Hammick support his products, how long will he remain in business? To summarize, Hammick's attitude is from that long-gone, passe genre of technically proficient who feel that by treating customers' valid questions (product support, clarity, etc.) with incivility, disdain elevates his superiority and it does just that, imply a superiority complex (psych definition: hides feelings of inferiority and failure). This guy does not belong in a business where he has to deal (read: communicate, Ed) with businesses, consumers, etc. With a career in the technology sector, as well as being technically proficient from that extensive experience, Hammick's curt, unprofessional and bellicose replies to ours and others' valid (Hammick, WE, the users, ahhh.your CUSTOMERS0 can't know your product as you SHOULD) questions are anything but just that.professional. Briefly, Hammick is not a people-person, totally lacking anything even closely related to customer relations skills. No sense repeating comments about Hammick submitted to this and other forum.